Return Policy

Industrial Man Lifts will exchange or refund an eligible purchase within 7 days of the sale date when an error was made by an Industrial Man Lifts employee. We cannot authorize a return of merchandise that has been in the customer’s possession for 7 days or more.

Custom, sale and discounted items are not returnable.

You must contact us for a return authorization number before returning merchandise. An authorized exchange due to customer error requires the customer to prepay the freight. Contact our team with your order information, model, quantity and reason for the request.

Non-defective returns incur an 18% restocking fee. There is no restocking fee on defective products returned in exchange for the exact same product.

Returns must be in like-new condition and include all necessary components. Additional charges may apply to missing components. You are responsible for shipping and insurance charges unless otherwise indicated. We recommend insuring the package; you remain responsible for loss or damage if it is not insured and we do not accept the return.

For items verified to be defective, Industrial Man Lifts will reimburse the original shipping expense. Upon acceptance of returned merchandise, the purchase price less the applicable 18% restocking fee will be credited to the original credit card. Refunds are issued within 30 business days from the date the returned product is accepted or order is cancelled.