Return Policy

Industrial Man Lifts will exchange or refund an eligible purchase within 7 days of the sale date when an error was made by an Industrial Man Lifts employee. We cannot authorize a return of merchandise that has been in the customer’s possession for 7 days or more.

Custom, sale and discounted items are not returnable.

You must contact us for a return authorization number before returning merchandise. An authorized exchange due to customer error requires the customer to prepay the freight. Contact our team with your order information, model, quantity and reason for the request.

Non-defective returns incur an 18% restocking fee. There is no restocking fee on defective products returned in exchange for the exact same product.

Returns must be in like-new condition and include all necessary components. Additional charges may apply to missing components. You are responsible for shipping and insurance charges unless otherwise indicated. We recommend insuring the package; you remain responsible for loss or damage if it is not insured and we do not accept the return.

For items verified to be defective, Industrial Man Lifts will reimburse the original shipping expense. Upon acceptance of returned merchandise, the purchase price less the applicable 18% restocking fee will be credited to the original credit card.

Eligible refunds are issued within 30 business days from the date the returned product is accepted or an eligible order cancellation is confirmed, unless applicable law requires an earlier refund. Cancellation does not automatically create eligibility for a refund. The international order cancellation restriction below applies to customer-requested cancellations of accepted international orders.

No refunds are offered for customer-requested cancellations of international orders once Industrial Man Lifts has accepted the order, except where a refund is required by applicable law or expressly authorized by Industrial Man Lifts in writing. This restriction includes deposits and other payments and applies whether or not the order has shipped.

For this policy, an international order is an order accepted for delivery outside the United States, including an order routed through a U.S. freight forwarder for an overseas destination identified to Industrial Man Lifts before acceptance. Submitting a quote request alone does not place an order or trigger this restriction. A cancellation request does not cancel the order or create a right to a refund. Any agreed cancellation or discretionary exception must be confirmed in writing by an authorized Industrial Man Lifts representative.

This restriction applies under the terms disclosed and agreed when the order was accepted. It does not override mandatory legal rights, including any refund required if Industrial Man Lifts cannot fulfill the order. Amounts retained following cancellation are limited to those permitted by applicable law; any balance legally required to be returned will be refunded. Existing orders remain governed by the terms agreed at acceptance.