Equipment and order assistance
Contact our team with your product model, order or quote reference, quantity and the details of your question. For equipment selection, describe the application and any height, capacity, dimensional or power requirements.
Returns and exchanges
The Return Policy sets out the 7-day eligibility limits, required authorization, 18% non-defective restocking fee and exclusions. Do not send equipment back before receiving a return authorization number.
Shipping questions
Shipping arrangements vary. Read the Shipping Policy and contact us about the requirements for your specific product and order.
Warranty assistance
Provide the product model, order reference and a description of the issue when requesting warranty assistance. Include serial information and photographs where available. Ask our team to confirm the warranty that applies to the specific product or component and the next steps for review.
Cancellation requests
Contact us promptly with your order reference if you need to request cancellation. We will review the order status and the applicable terms before confirming whether it can be cancelled. Custom or modified equipment may not be eligible for cancellation or return.
Need help with a specific order?
Include your quote or order reference and the product model when you contact us.
Contact our team